Renewal Policy updates

In an effort to improve the level of service customers receive and to make your job easier, we would like to clarify some of our day-to-day policies regarding renewals.

 

POLICY CLARIFICATIONS:

• All plan changes must be received 5 days prior to renewal date. Groups are sent renewal notices 60 days prior to the renewal date. They then have 45 days to make a decision.
• Retroactive terminations of groups and/or members are not allowed.
• Retroactive new case enrollments are not allowed.

 

We greatly appreciate your cooperation regarding these policies. Should you have any questions or need additional information, please contact your AmeriHealth Broker Representative.